Reply To: JoCo Cruise Crazy 3: Get excited and talk about things!
I bought a water bottle package a while back and checked in fine a couple of weeks ago. The only problem I had checking in was that it wouldn’t pull up the screen to put in a card for onboard expenses. Switching to Firefox seemed to fix that.
Then @nperkins tried to log in to check in this weekend and got the dreaded red error. Then I tried since I was at his house and he is on my booking and I was just going to have him put in his info while logged into my account. Then I also got the dreaded red error. That was on 1/13 and neither of us have been able to get in, in spite of repeated attempts.
I have tried from Firefox, Chrome and IE on a PC, and Safari, Chrome and Firefox on a Mac, from two physically separate locations. I’ve cleared caches and cookies. None of that has worked.
I tried from the Holland America UK site rather than the U.S. site this morning. That didn’t work.
I’ve tried as early as 6:30 in the morning and as late as 11 p.m. with no luck any of those times. Red error every time.
I can’t check my reservation, purchase shore excursions, make special dining reservations, make spa reservations, or order any kind of amenities. Absolutely everything linked to my reservation number on the site just brings back The system is currently unable to handle your request for retrieving your reservation.
It’s cracking me up that Holland America, known as God’s Floating Waiting Room, where we sailed on the Mostly Seniors Eurodam and Westerdam, was the one with the actual, functional website where we could do ordinary traveler things, which seems like a basic expectation of what a website for a cruise line should be able to do these days.