Comments on: E-Junkie vs. Payloadz http://www.jonathancoulton.com/2007/08/22/e-junkie-vs-payloadz/ Tue, 14 Oct 2008 16:25:23 +0000 http://wordpress.org/?v=2.5.1 By: Sarah http://www.jonathancoulton.com/2007/08/22/e-junkie-vs-payloadz/#comment-276745 Sarah Wed, 10 Sep 2008 17:22:43 +0000 http://www.jonathancoulton.com/2007/08/22/e-junkie-vs-payloadz/#comment-276745 Thanks for the blog and the feedback/comments. Someone told me about PayLoadz and I was considering them until I saw the whopping 15% fee!! I was wondering if there was another company providing the same type service, so thanks to you all, I'll check out e-junkie. My concern now is Larry Weaver's comment about the "thank you emails" because that is the main feature I need so I can tell customers how to access their product. My clients don't download anything, they need to access a certain link to train online. Sending it manually after receiving paypal proof of payment isn't working because I am unable to get back to them in a timely manner (travel a lot). Sometime they wait hours before I can get the access link emailed to them and I'll lose business that way. Thanks for the blog and the feedback/comments. Someone told me about PayLoadz and I was considering them until I saw the whopping 15% fee!! I was wondering if there was another company providing the same type service, so thanks to you all, I’ll check out e-junkie.

My concern now is Larry Weaver’s comment about the “thank you emails” because that is the main feature I need so I can tell customers how to access their product. My clients don’t download anything, they need to access a certain link to train online. Sending it manually after receiving paypal proof of payment isn’t working because I am unable to get back to them in a timely manner (travel a lot). Sometime they wait hours before I can get the access link emailed to them and I’ll lose business that way.

]]> By: Mike http://www.jonathancoulton.com/2007/08/22/e-junkie-vs-payloadz/#comment-259119 Mike Mon, 25 Aug 2008 18:35:41 +0000 http://www.jonathancoulton.com/2007/08/22/e-junkie-vs-payloadz/#comment-259119 I am about to go check e-junkie but does anyone have any experience using it with affiliate applications. Payloadz affiliate builder once you finally get them to expelain it (10 e-mails) basically points to the payloadz store not your own website which makes no sense. Plus the don't allow you to integrate 3rd party affiliate apps. Mike I am about to go check e-junkie but does anyone have any experience using it with affiliate applications. Payloadz affiliate builder once you finally get them to expelain it (10 e-mails) basically points to the payloadz store not your own website which makes no sense. Plus the don’t allow you to integrate 3rd party affiliate apps.

Mike

]]> By: Larry Weaver http://www.jonathancoulton.com/2007/08/22/e-junkie-vs-payloadz/#comment-213571 Larry Weaver Tue, 20 May 2008 14:12:03 +0000 http://www.jonathancoulton.com/2007/08/22/e-junkie-vs-payloadz/#comment-213571 FunnyEmployeeAwards.com has used e-junkie for six months to sell both a digital download (eBook) and tangible goods (trophies). We've stayed with them because of ease of use, excellence in delivering downloadable products, and low price. There are some cons, though, especially around the area of thank you emails. Read my full <a href="http://www.larryweaver.com/blog/2008/05/e-junkie-reviews-shopping-cart-software.asp" rel="nofollow">e-junkie shopping cart software review</a> FunnyEmployeeAwards.com has used e-junkie for six months to sell both a digital download (eBook) and tangible goods (trophies). We’ve stayed with them because of ease of use, excellence in delivering downloadable products, and low price. There are some cons, though, especially around the area of thank you emails. Read my full e-junkie shopping cart software review

]]> By: Sam http://www.jonathancoulton.com/2007/08/22/e-junkie-vs-payloadz/#comment-212508 Sam Sat, 17 May 2008 07:46:24 +0000 http://www.jonathancoulton.com/2007/08/22/e-junkie-vs-payloadz/#comment-212508 Lee, the payment plan option seems very automated to me. Why do you need to email them for it? Lee, the payment plan option seems very automated to me. Why do you need to email them for it?

]]> By: Andrew http://www.jonathancoulton.com/2007/08/22/e-junkie-vs-payloadz/#comment-207472 Andrew Sat, 10 May 2008 13:51:00 +0000 http://www.jonathancoulton.com/2007/08/22/e-junkie-vs-payloadz/#comment-207472 I've been selling MP3 tracks with E-Junkie for nearly 2 years now, so I think I have a little perspective on their progression through the inevitable "growing pains" that happen to all companies that don't stagnate. My take (from talking to their developer) on their recent customer service problems is that they grew too fast, too quickly. But, they are working aggressively to fix things to get back to the same level of amazing customer service that I have always known them to have. They've hired new staff and are moving to a much more robust storage infrastructure. Based on the rapid responses (less than several hours) I've received from a few support tickets I've submitted in the last week, my guess is that they have solved their problems - or are well on their way, at least. I've had nothing but good experiences selling with E-Junkie, and would be happy to talk with anyone about their services. In fact, I'm so pleased with what they offer that I built a consulting and training business that specializes in helping "non-techie" people learn how to implement E-Junkie successfully and easily. I’ve been selling MP3 tracks with E-Junkie for nearly 2 years now, so I think I have a little perspective on their progression through the inevitable “growing pains” that happen to all companies that don’t stagnate.

My take (from talking to their developer) on their recent customer service problems is that they grew too fast, too quickly. But, they are working aggressively to fix things to get back to the same level of amazing customer service that I have always known them to have. They’ve hired new staff and are moving to a much more robust storage infrastructure. Based on the rapid responses (less than several hours) I’ve received from a few support tickets I’ve submitted in the last week, my guess is that they have solved their problems - or are well on their way, at least.

I’ve had nothing but good experiences selling with E-Junkie, and would be happy to talk with anyone about their services. In fact, I’m so pleased with what they offer that I built a consulting and training business that specializes in helping “non-techie” people learn how to implement E-Junkie successfully and easily.

]]> By: portrait paintings http://www.jonathancoulton.com/2007/08/22/e-junkie-vs-payloadz/#comment-205667 portrait paintings Thu, 08 May 2008 05:24:15 +0000 http://www.jonathancoulton.com/2007/08/22/e-junkie-vs-payloadz/#comment-205667 Just like you we’re also searching for something that will really work for our online store. Although we haven’t had any problems with Payloadz, I guess price really matters. Thus we must find something that will work better but with lower price. Just like you we’re also searching for something that will really work for our online store. Although we haven’t had any problems with Payloadz, I guess price really matters. Thus we must find something that will work better but with lower price.

]]> By: TLC http://www.jonathancoulton.com/2007/08/22/e-junkie-vs-payloadz/#comment-192642 TLC Mon, 14 Apr 2008 19:23:49 +0000 http://www.jonathancoulton.com/2007/08/22/e-junkie-vs-payloadz/#comment-192642 AVOID PAYLOADZ LIKE THE PLAGUE!!!!! 15% Commision costs for starters then they shut my site down (over 100 products listed) for no reason other than this one line email recieved of them... "your account has been suspended for violating our terms"... remember i only received this email after asking them what has gone on... No explanations, terribly rude staff...AVOID (i never found out why exactly they closed my account) AVOID PAYLOADZ LIKE THE PLAGUE!!!!!

15% Commision costs for starters then they shut my site down (over 100 products listed) for no reason other than this one line email recieved of them…

“your account has been suspended for violating our terms”…

remember i only received this email after asking them what has gone on…

No explanations, terribly rude staff…AVOID

(i never found out why exactly they closed my account)

]]> By: PayloadzGrump http://www.jonathancoulton.com/2007/08/22/e-junkie-vs-payloadz/#comment-191739 PayloadzGrump Thu, 10 Apr 2008 12:08:35 +0000 http://www.jonathancoulton.com/2007/08/22/e-junkie-vs-payloadz/#comment-191739 Payloadz has (apparently recently) doubled their prices. Rather than costing somewhere between 2.5% and 5% of your revenue, they now want between 5% and 10% of your revenue. Think I better check out e-junkie... Payloadz has (apparently recently) doubled their prices. Rather than costing somewhere between 2.5% and 5% of your revenue, they now want between 5% and 10% of your revenue.

Think I better check out e-junkie…

]]> By: Lee http://www.jonathancoulton.com/2007/08/22/e-junkie-vs-payloadz/#comment-189171 Lee Sun, 30 Mar 2008 18:43:42 +0000 http://www.jonathancoulton.com/2007/08/22/e-junkie-vs-payloadz/#comment-189171 Well, it looks like the choice is between two bad options. I've been with e-junkie for a few weeks. I love their admin design and the slick flash-based shopping cart. I thought e-junkie was going to rock. Then I reached my storage limit. On their site they say to contact them to upgrade at $20/month per gig. No sweat. Except - I requested this 5 days ago and have not heard a word. Now their support forums reflect this issue across everyone - they haven't responded to support in many days. My hope is that e-junkie has gone into hibernation to fix their system. Who knows. Well, it looks like the choice is between two bad options. I’ve been with e-junkie for a few weeks. I love their admin design and the slick flash-based shopping cart. I thought e-junkie was going to rock.

Then I reached my storage limit. On their site they say to contact them to upgrade at $20/month per gig. No sweat. Except - I requested this 5 days ago and have not heard a word. Now their support forums reflect this issue across everyone - they haven’t responded to support in many days.

My hope is that e-junkie has gone into hibernation to fix their system. Who knows.

]]> By: Anthony http://www.jonathancoulton.com/2007/08/22/e-junkie-vs-payloadz/#comment-183101 Anthony Sat, 08 Mar 2008 04:53:06 +0000 http://www.jonathancoulton.com/2007/08/22/e-junkie-vs-payloadz/#comment-183101 Thanks for this article. I recently started selling guitar lesson videos, and Payloadz worked fine until I started selling HD lessons and the file sizes got big, and I accumulated a lot of files on the server. People started having download problems and support is not great with Payloadz in my experience. I just discovered eJunkie and will definitely be checking it out. Thanks for this article. I recently started selling guitar lesson videos, and Payloadz worked fine until I started selling HD lessons and the file sizes got big, and I accumulated a lot of files on the server.

People started having download problems and support is not great with Payloadz in my experience. I just discovered eJunkie and will definitely be checking it out.

]]> By: jewellery http://www.jonathancoulton.com/2007/08/22/e-junkie-vs-payloadz/#comment-182661 jewellery Thu, 06 Mar 2008 15:33:48 +0000 http://www.jonathancoulton.com/2007/08/22/e-junkie-vs-payloadz/#comment-182661 You're super lucky that they're using you as a test account now. That was certainly one of those things where you're just in the right place at the right time, it seems. But still, for me in South Africa, this service is still not workable. Why? Because Paypal doesn't want to work this side – so it's turned out to be a bit of a nuisance when it comes to buying things over the net... and selling things. I hope that they sort out this issue soon, because it really has become a problem. You’re super lucky that they’re using you as a test account now. That was certainly one of those things where you’re just in the right place at the right time, it seems. But still, for me in South Africa, this service is still not workable. Why? Because Paypal doesn’t want to work this side – so it’s turned out to be a bit of a nuisance when it comes to buying things over the net… and selling things. I hope that they sort out this issue soon, because it really has become a problem.

]]> By: tita http://www.jonathancoulton.com/2007/08/22/e-junkie-vs-payloadz/#comment-167692 tita Sun, 20 Jan 2008 22:10:01 +0000 http://www.jonathancoulton.com/2007/08/22/e-junkie-vs-payloadz/#comment-167692 Ehm, i'm fine with payloadz. But e-junkie. Seems pretty different to me. I will try and looks first. Who know its working with me. Ehm, i’m fine with payloadz. But e-junkie. Seems pretty different to me. I will try and looks first. Who know its working with me.

]]> By: Mary http://www.jonathancoulton.com/2007/08/22/e-junkie-vs-payloadz/#comment-163226 Mary Sat, 05 Jan 2008 01:31:09 +0000 http://www.jonathancoulton.com/2007/08/22/e-junkie-vs-payloadz/#comment-163226 Wow, I'm so glad I read this article, and the comments left! I also had a couple of completely miserable support experiences with PayLoadz---like, the answers I received couldn't have been shorter or ruder. I also had kind of a weird experience with customers telling me that when the put digital goods in their carts, they got phishing warnings on the PayLoadz address. When I inquired about this, I got the stock "the problem is with your customers, not with us" answer---and when I persisted, I too had my account terminated. I'm off to check out e-junkie. Thanks for the heads up! Wow, I’m so glad I read this article, and the comments left! I also had a couple of completely miserable support experiences with PayLoadz—like, the answers I received couldn’t have been shorter or ruder.

I also had kind of a weird experience with customers telling me that when the put digital goods in their carts, they got phishing warnings on the PayLoadz address. When I inquired about this, I got the stock “the problem is with your customers, not with us” answer—and when I persisted, I too had my account terminated.

I’m off to check out e-junkie. Thanks for the heads up!

]]> By: Gavin http://www.jonathancoulton.com/2007/08/22/e-junkie-vs-payloadz/#comment-158641 Gavin Fri, 14 Dec 2007 04:02:34 +0000 http://www.jonathancoulton.com/2007/08/22/e-junkie-vs-payloadz/#comment-158641 Thanks for letting us know about this. I had a horrible experience with payloadz, and when I told them how I felt they canceled my account. Terrible company to work with. ejunckie is also way cheaper Thanks for letting us know about this. I had a horrible experience with payloadz, and when I told them how I felt they canceled my account. Terrible company to work with.

ejunckie is also way cheaper

]]> By: Bob Dylan http://www.jonathancoulton.com/2007/08/22/e-junkie-vs-payloadz/#comment-134089 Bob Dylan Sun, 09 Sep 2007 04:05:05 +0000 http://www.jonathancoulton.com/2007/08/22/e-junkie-vs-payloadz/#comment-134089 [But if you want to know the truth, I’m not exactly thrilled with the level of customer support I’ve been getting at Payloadz anyway.] That's putting it gently. The "customer support" at Payloadz is aggressively inept, incompetent and offensive. They'd rather spend days arguing with customers via e-mail rather than minutes fixing the errors in their forms. Yes on Payloadz for their micropayments support, No for their horrible customer service. [But if you want to know the truth, I’m not exactly thrilled with the level of customer support I’ve been getting at Payloadz anyway.]

That’s putting it gently. The “customer support” at Payloadz is aggressively inept, incompetent and offensive.

They’d rather spend days arguing with customers via e-mail rather than minutes fixing the errors in their forms.

Yes on Payloadz for their micropayments support, No for their horrible customer service.

]]> By: Resim http://www.jonathancoulton.com/2007/08/22/e-junkie-vs-payloadz/#comment-133632 Resim Fri, 07 Sep 2007 03:14:36 +0000 http://www.jonathancoulton.com/2007/08/22/e-junkie-vs-payloadz/#comment-133632 Any chance of including image files of album covers and liner notes for people buying FLAC files? That would be sweet. Any chance of including image files of album covers and liner notes for people buying FLAC files? That would be sweet.

]]> By: Matthew http://www.jonathancoulton.com/2007/08/22/e-junkie-vs-payloadz/#comment-132137 Matthew Fri, 31 Aug 2007 00:24:35 +0000 http://www.jonathancoulton.com/2007/08/22/e-junkie-vs-payloadz/#comment-132137 FLAC! FLAC! FLAC! FLAC! FLAC! FLAC!

]]> By: JY http://www.jonathancoulton.com/2007/08/22/e-junkie-vs-payloadz/#comment-131135 JY Fri, 24 Aug 2007 17:16:43 +0000 http://www.jonathancoulton.com/2007/08/22/e-junkie-vs-payloadz/#comment-131135 If only you could get them to rename it E-Monkey it would be perfect for you ;-) Have a great weekend, JY If only you could get them to rename it E-Monkey it would be perfect for you ;-)

Have a great weekend,

JY

]]> By: Luke M http://www.jonathancoulton.com/2007/08/22/e-junkie-vs-payloadz/#comment-130866 Luke M Thu, 23 Aug 2007 02:14:05 +0000 http://www.jonathancoulton.com/2007/08/22/e-junkie-vs-payloadz/#comment-130866 Or just make covers and liner notes available for separate purchase? Or just make covers and liner notes available for separate purchase?

]]> By: Luke M http://www.jonathancoulton.com/2007/08/22/e-junkie-vs-payloadz/#comment-130865 Luke M Thu, 23 Aug 2007 02:13:28 +0000 http://www.jonathancoulton.com/2007/08/22/e-junkie-vs-payloadz/#comment-130865 Any chance of including image files of album covers and liner notes for people buying FLAC files? That would be sweet. Any chance of including image files of album covers and liner notes for people buying FLAC files? That would be sweet.

]]> By: witten http://www.jonathancoulton.com/2007/08/22/e-junkie-vs-payloadz/#comment-130837 witten Wed, 22 Aug 2007 20:46:32 +0000 http://www.jonathancoulton.com/2007/08/22/e-junkie-vs-payloadz/#comment-130837 Yes, FLAC! This is so going to soft rock. Yes, FLAC! This is so going to soft rock.

]]> By: Mike http://www.jonathancoulton.com/2007/08/22/e-junkie-vs-payloadz/#comment-130817 Mike Wed, 22 Aug 2007 17:18:01 +0000 http://www.jonathancoulton.com/2007/08/22/e-junkie-vs-payloadz/#comment-130817 FLAC? You're going to release your songs in a free lossless (audio) codec? That sure would be nice since we can get them at a higher quality. FLAC? You’re going to release your songs in a free lossless (audio) codec? That sure would be nice since we can get them at a higher quality.

]]> By: seneschal http://www.jonathancoulton.com/2007/08/22/e-junkie-vs-payloadz/#comment-130812 seneschal Wed, 22 Aug 2007 16:54:37 +0000 http://www.jonathancoulton.com/2007/08/22/e-junkie-vs-payloadz/#comment-130812 It looks really slick the way the shopping cart appears. I hope your relationship with e-junkie works out. It looks really slick the way the shopping cart appears. I hope your relationship with e-junkie works out.

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